Customer Service Occupations
Job holders in this unit group perform a variety of customer service occupations
Find a Course
Core Tasks
- Informs customers of special promotions and new product launches.
- Addresses customer complaints and problems.
- Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
- Makes reservations, books tickets, organises insurance policies on behalf of customers.
- Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
- Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.
Education Requirements
Level | Percentage |
Level 0 | 2.959686% |
Level 1 | 4.787004% |
Level 2 | 29.083557% |
Level 3 | 28.559124% |
Level 4-5 (Higher Education) | 9.025548% |
Level 6 (Bachelors) | 21.866577% |
Level 7 (Masters or equivalent) | 3.718505% |
Salary Levels
![](/skin/icons/potential-salary-icon.png)
£32,812.58
Potential Salary
![](/skin/icons/entry-level-salary-icon.png)
£18,666.00
Entry Level Salary
![](/skin/icons/average-salary-icon.png)
£20,229.84
Average Salary
![](/skin/icons/annual-openings-icon.png)
31
Annual Openings
Similar Occupations
Call and Contact Centre Occupations
Call and contact centre occupations receive and respond to telephone calls from potential clients and existing customers regarding the products and...
Average salary
£20,791.67
Telephonists
Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private)...
Average salary
£20,371.03
Communication Operators
Communication operators operate telecoms equipment to transmit and receive signals and messages.
Average salary
£26,690.44