Free Online Course - Level 2 Certificate Understanding Retail Operations

What you will learn:

Unit 1 - Understanding Customer Service in the Retail Sector

Unit 2 - Understanding the Retail Selling Process

Unit 3 - Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business

Unit 4 - Understanding How a Retail Business Maintains Health and Safety on its Premises

Unit 5 - Understanding Retail Consumer Law

Unit 6 - Understand How to Deal with Customer Queries and Complaints in a Retail Environment

These funded courses are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years.

Whether you’re interested in learning for work, career progression or self-development, our range of nationally recognised courses provide a flexible blended approach to your learning.

Explore our extensive range of free adult online qualifications, designed to enhance your skills and knowledge across diverse fields.  From honing your office and business acumen to promoting mental health awareness and supporting others, our courses encompass education, training, business, health, and social care.

Join us today elevate your expertise and advance your career, at no cost at all!

Please ensure you have a suitable device to study the course upon, we recommend a desktop or laptop to allow learners to view their learning account and type answers with ease.

No previous experience or knowledge of this subject is required.

You will be provided with an interactive learning account, containing practical advice and guidance to aid your learning journey.  We use an online learning platform known as eAssessor Pro to submit your written answers, all of our online courses are broken into bite-sized topics/sections and you submit your studies for feedback and guidance as you work your way through your chosen course.

Please don’t worry, there are no exams!  Plus, you will supported from start to finish by one of our online course tutors, who are industry experts in their own specialised fields.

Other Free Online Level 2 courses that you might wish to consider are:

• Lean Organisational Management Techniques
• Principles of Warehousing and Storage
• Understanding Mental Health First Aid & Mental Health Advocacy in the Workplace
• Principles of Team Leading
• Customer Service

All of these qualifications very much complement this course.

This can serve as a stepping stone for various roles where knowledge of retail operations is essential. Here are some roles that could benefit from this qualification:

• Retail Assistant: Working on the shop floor, assisting customers with purchases, answering questions about products, processing transactions, and helping maintain a well-presented store.

• Sales Assistant: Providing customer service, helping customers find products, promoting special offers, and ensuring a positive shopping experience to drive sales in a retail environment.

• Stockroom Assistant: Managing inventory in a retail setting, organising stock in the storeroom, and ensuring that products are available on the shop floor. This role involves keeping track of stock levels and ensuring proper product rotation.

• Customer Service Representative: Handling customer inquiries and complaints in a retail setting, either in-store or online. You would assist customers with issues related to products, orders, and returns, helping to maintain customer satisfaction.

Please note that while this qualification provides a strong foundation, further training or qualifications may be necessary for more advanced or specific roles.

These courses are offered 'free' on the proviso that the course is completed. If you fail to complete any course, or do not actively engage by regularly submitting work, you will be liable to pay a £125.00 Administrative Fee.

These courses are offered 'free' on the proviso that the course is completed. If you fail to complete any course, or do not actively engage by regularly submitting work, you will be liable to pay a £125.00 Administrative Fee.

All courses are flexible part-time learning, from the comfort of your own home, requiring 3-4 hours of self-study per week. The duration of this course is 18 weeks.

Please 'Apply Now' using our Online Enrolment Form.

Our Enrolment Process is complete online and you will be assisted every step by one of our Administration team members. 

If you require any further information or help at all, please email our Free Course Team on freecourses@bpc.ac.uk

Awarding Body:
NCFE

Curriculum Area:
Commercial Delivery - Commercial Delivery