Free Online Course - Level 2 Certificate in Principles of Customer Service

What you will learn:

Principles of Customer Service and Delivery

Understand Customers

Understand Employer Organisations

How to Communicate with Customers

How to Develop Customer Relationships

How to Resolve Problems and Deliver Customer Service to Challenging Customers

How to Develop working Relationships with Colleagues

These funded courses are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years.

Whether you’re interested in learning for work, career progression or self-development, our range of nationally recognised courses provide a flexible blended approach to your learning.

Explore our extensive range of free adult online qualifications, designed to enhance your skills and knowledge across diverse fields.  From honing your office and business acumen to promoting mental health awareness and supporting others, our courses encompass education, training, business, health, and social care.

Join us today elevate your expertise and advance your career, at no cost at all!

Please ensure you have a suitable device to study the course upon, we recommend a desktop or laptop to allow learners to view their learning account and type answers with ease.

No previous experience or knowledge of this subject is required.

You will be provided with an interactive learning account, containing practical advice and guidance to aid your learning journey.  We use an online learning platform known as eAssessor Pro to submit your written answers, all of our online courses are broken into bite-sized topics/sections and you submit your studies for feedback and guidance as you work your way through your chosen course.

Please don’t worry, there are no exams!  Plus, you will supported from start to finish by one of our online course tutors, who are industry experts in their own specialised fields.

Upon completing this course, a wealth of progression opportunities awaits you.  Other Free Online Level 2 courses that you might wish to consider are:

• Lean Organisation Management Techniques

• Principles of Business and Administration

• Principles of Team Leading

• Retail Operations

• LGBT+ Inclusion in the Workplace

All of these qualifications very much complement this course.

This qualification can serve as a stepping stone for various roles where knowledge of customer service is essential, such as:

• Customer Service Advisor: Working in call centres, retail, or service industries, you would handle customer inquiries, complaints, and feedback, ensuring a high level of customer satisfaction and assisting with problem-solving.

• Retail Sales Assistant: Providing excellent customer service in a retail environment, assisting customers with their purchases, answering questions about products, and ensuring a positive shopping experience.

• Receptionist: Working in an office, hotel, or healthcare setting, greeting clients, answering queries, and managing appointments. You would be the first point of contact, ensuring that customers and visitors are treated courteously and professionally.

• Hospitality Front Desk Assistant: Working in hotels or hospitality venues, handling guest check-ins and check-outs, managing bookings, and responding to guest inquiries to ensure a pleasant stay.

• Service Desk Assistant: Working in IT or business service environments, you would assist customers or staff with technical issues or service requests, ensuring that problems are resolved efficiently.

• Sales Assistant: In this role, you would engage with customers in a store, helping them find the right products, offering advice, and ensuring they have a positive experience that leads to sales.

Please note that while this qualification provides a strong foundation, further training or qualifications may be necessary for more advanced or specific roles.

These courses are offered 'free' on the proviso that the course is completed. If you fail to complete any course, or do not actively engage by regularly submitting work, you will be liable to pay a £125.00 Administrative Fee.

All courses are flexible part-time learning, from the comfort of your own home, requiring 3-4 hours of self-study per week. The duration of this course is 21 weeks.

These courses are offered 'free' on the proviso that the course is completed. If you fail to complete any course, or actively engage by regularly submitting work, you will be liable to pay a £125.00 Administrative Fee.

Please 'Apply Now' using our Online Enrolment Form.

Our Enrolment Process is complete online and you will be assisted every step of the way by one of our team members.

If you require any further information or help at all, please email our Free Course Team on freecourses@bpc.ac.uk

Awarding Body:
NCFE