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Course Overview

Apprenticeships are a poplular choice for people looking for on-the-job training and the opportunity to gain recognised experience whilst earning a wage.  Your training will take place at College in conjunction with your employer and they will be heavily involved in your progress and development.

A hospitality team member can work in a range of establishments, and the most important part of the role is developing fantastic 'hospitality' skills and knowledge such as recognising customer needs; knowing how to match them to the products and services of the business and working as part of a team.  This will ensure every customer, whether they are eating in the restaurant; drinking cocktails in a bar; ordering room service in a hotel or attending a business conference feels welcomed and looked after.

To gain the full Apprenticeship the content will include:

  • Functional Skills Maths L1
  • Functional Skills English L1
  • Working towards English & Maths L2

Core Knowledge & Behaviours Include:

  • Customer care, service & expectations
  • Appreciation of the business vision & values
  • Work ethics of time-management, attendance & personal presentation
  • Recognise legislative responsibilities
  • Communicate accurately & effectively
  • Effective teamwork

Choice of ONE of the following Specialist area:

  • Food & Beverage Service
  • Food Production

The core of this program will be delivered in a modular format at College and then using your chosen specialism within your workplace.

A Hospitality Team Member can be varied depending on the establishment you work, for example bars; restaurants; cafes; conference centres; banqueting venues; hotels or contract caterers.  Although the role can be quite diverse, hospitality team members tend to specialise in certain areas (Food and beverage service; serving alcoholic beverages; barista; reservations or reception services), but they have to be adaptable and ready to support the wider team accross the whole business.

You must be employed to undertake an Apprenticeship (we could help you with this if you aren't currently employed in this sector).  You will need to show a strong commitment to pursuing a career in the hospitality sector. You will ideally have maths and English grade 2/D or above. We can also accept  Level 1 Functional Skills.  All applicants for Apprenticeship training will be required to attend an interview and assessment.

You will be continually monitored throughout youtr training with us & visited at your workplace by our Assessors.

Towards the end of the program, we will determine your readiness for your End Point Assessment (EPA).  This will be in the format of:

  • Multiple Choice Test
  • Scenario-based Questions
  • Observation of working at your place of employment
  • A Business Presentation Assignment

You will be required to keep a portfolio of evidence whilst at work.  All evidence will be uploaded to an online portal for tracking purposes.

This will be carried out at your workplace, and evidence tracked in your portfolio

On successful completion of this Apprenticeship you could progress to another Apprenticeship or full time course at BPC, or work full time within the industry.

You will have recognised training which is current to the industry you have chosen.  As it describes in the course material, team member is a diverse role and your potential is also dependant on your commitment and the establishment where you work. 

Some wider skills employers look for:

  • Good communication
  • Good organisational skills
  • Able to work under pressure
  • Reliable & flexible
  • Ability to work within a team, as well as using your own initiative

NB - If you leave after the first four weeks, you/your employer will be liable to pay the full fees for the remainder of the academic year.  You are also liable to repay any assisted funding you have recieved (This includes any uniform/travel assistance)

THESE WILL BE UPDATED NEARER THE START OF THE PROGRAM

There is a suggested uniform for this course and will be confirmed to you at interview.

Food & Bevarage Uniform

There is also a Top Up list avaialble, where you can order seperates

There is a suggested uniform for this course and will be confirmed to you at interview.  

Awarding Body:
People 1st

Curriculum Area:
Business, Service Industries and ESOL - Hospitality and Catering

Course Options

Start Date

Various

Attendance

Apprenticeship

Duration

18 Months

Location

Bournemouth Campus

From courses to careers

£31,378.39

Potential Salary

£17,712.00

Entry Level Salary

£21,509.00

Average Salary

23

Annual Openings

£26,778.00

Potential Salary

£17,658.00

Entry Level Salary

£13,296.47

Average Salary

5

Annual Openings

£42,730.04

Potential Salary

£17,010.00

Entry Level Salary

£25,328.29

Average Salary

6

Annual Openings

£31,087.97

Potential Salary

£18,198.00

Entry Level Salary

£20,958.55

Average Salary

5

Annual Openings