Course Overview
The telephone is still the number one customer service tool for many businesses, but is only as effective as the person using it. This one day course is designed to help you give your customers a professional impression and positive experience.
The course covers:
- Improving listening skills
- Improving questioning skills
- Improving Call handling
- Identifying potential new business
- Dealing with difficult calls
There are no formal entry requirements.
Progress monitoring is informal with continuous assessment throughout the day.
On successful completion of this course you are able to progress onto the Assertiveness Skills, Customer Care and Dealing with Difficult People courses.
Here at The College we have a reputation for offering excellent skills training. Our lecturers are professionals in their chosen fields, with sound experience, knowledge and expertise.
£150.00
Awarding Body:
Bournemouth & Poole College
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£42,016.09
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Entry Level Salary
£23,135.79
Average Salary
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Entry Level Salary
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Average Salary
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Entry Level Salary
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Potential Salary
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Entry Level Salary
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Average Salary
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Annual Openings