Course Overview
The telephone is still the number one customer service tool for many businesses, but is only as effective as the person using it. This one day course is designed to help you give your customers a professional impression and positive experience.
The course covers:
- Improving listening skills
- Improving questioning skills
- Improving Call handling
- Identifying potential new business
- Dealing with difficult calls
There are no formal entry requirements.
Progress monitoring is informal with continuous assessment throughout the day.
On successful completion of this course you are able to progress onto the Assertiveness Skills, Customer Care and Dealing with Difficult People courses.
£150.00
Awarding Body:
Bournemouth & Poole College
From courses to careers
£38,270.23
Potential Salary
£17,190.00
Entry Level Salary
£19,688.00
Average Salary
4
Annual Openings
£29,567.40
Potential Salary
£18,378.00
Entry Level Salary
£21,737.00
Average Salary
7
Annual Openings
£68,748.49
Potential Salary
£23,382.00
Entry Level Salary
£34,052.75
Average Salary
7
Annual Openings
£56,688.34
Potential Salary
£21,204.00
Entry Level Salary
£28,720.00
Average Salary
44
Annual Openings
£94,435.11
Potential Salary
£28,350.00
Entry Level Salary
£53,057.00
Average Salary
17
Annual Openings
£46,267.55
Potential Salary
£17,298.00
Entry Level Salary
£22,858.05
Average Salary
1
Annual Openings
£45,511.61
Potential Salary
£21,060.00
Entry Level Salary
£28,994.44
Average Salary
3
Annual Openings
£36,654.85
Potential Salary
£18,936.00
Entry Level Salary
£23,352.00
Average Salary
6
Annual Openings
£42,091.81
Potential Salary
£19,242.00
Entry Level Salary
£26,815.76
Average Salary
3
Annual Openings
£64,956.97
Potential Salary
£21,294.00
Entry Level Salary
£32,174.72
Average Salary
8
Annual Openings
£32,966.59
Potential Salary
£18,252.00
Entry Level Salary
£23,166.99
Average Salary
37
Annual Openings
£64,018.12
Potential Salary
£22,932.00
Entry Level Salary
£34,552.28
Average Salary
12
Annual Openings
£51,919.38
Potential Salary
£21,006.00
Entry Level Salary
£30,781.80
Average Salary
4
Annual Openings
£64,082.43
Potential Salary
£22,320.00
Entry Level Salary
£37,993.00
Average Salary
0
Annual Openings
£76,973.34
Potential Salary
£23,616.00
Entry Level Salary
£42,366.04
Average Salary
21
Annual Openings
£64,353.16
Potential Salary
£23,130.00
Entry Level Salary
£34,462.40
Average Salary
7
Annual Openings
£64,004.23
Potential Salary
£22,086.00
Entry Level Salary
£38,430.99
Average Salary
10
Annual Openings
£56,830.46
Potential Salary
£19,494.00
Entry Level Salary
£22,166.40
Average Salary
3
Annual Openings
£58,421.25
Potential Salary
£27,000.00
Entry Level Salary
£38,635.73
Average Salary
3
Annual Openings
£44,781.18
Potential Salary
£19,512.00
Entry Level Salary
£25,525.52
Average Salary
6
Annual Openings
£72,631.81
Potential Salary
£28,584.00
Entry Level Salary
£44,070.64
Average Salary
4
Annual Openings
£66,897.20
Potential Salary
£23,130.00
Entry Level Salary
£40,520.99
Average Salary
1
Annual Openings
£59,405.58
Potential Salary
£18,540.00
Entry Level Salary
£35,212.75
Average Salary
3
Annual Openings
£45,492.46
Potential Salary
£17,946.00
Entry Level Salary
£26,965.72
Average Salary
3
Annual Openings
£54,106.92
Potential Salary
£17,892.00
Entry Level Salary
£32,071.96
Average Salary
2
Annual Openings
£46,630.90
Potential Salary
£17,910.00
Entry Level Salary
£27,640.53
Average Salary
4
Annual Openings
£54,106.92
Potential Salary
£13,284.00
Entry Level Salary
£32,071.96
Average Salary
0
Annual Openings
£66,849.94
Potential Salary
£21,960.00
Entry Level Salary
£39,625.40
Average Salary
1
Annual Openings
£54,992.04
Potential Salary
£18,504.00
Entry Level Salary
£32,596.61
Average Salary
30
Annual Openings
£54,106.92
Potential Salary
£17,892.00
Entry Level Salary
£32,071.96
Average Salary
1
Annual Openings
£69,012.38
Potential Salary
£25,812.00
Entry Level Salary
£40,907.19
Average Salary
2
Annual Openings
£67,134.39
Potential Salary
£22,572.00
Entry Level Salary
£40,267.11
Average Salary
18
Annual Openings
£51,863.21
Potential Salary
£23,166.00
Entry Level Salary
£30,742.00
Average Salary
0
Annual Openings
£133,154.84
Potential Salary
£33,192.00
Entry Level Salary
£57,454.66
Average Salary
1
Annual Openings
£110,199.02
Potential Salary
£15,624.00
Entry Level Salary
£49,503.66
Average Salary
8
Annual Openings
£85,642.55
Potential Salary
£25,722.00
Entry Level Salary
£38,472.39
Average Salary
31
Annual Openings
£140,137.31
Potential Salary
£34,380.00
Entry Level Salary
£62,952.55
Average Salary
5
Annual Openings
£175,640.36
Potential Salary
£44,784.00
Entry Level Salary
£81,021.86
Average Salary
7
Annual Openings
£118,984.47
Potential Salary
£20,106.00
Entry Level Salary
£42,947.39
Average Salary
22
Annual Openings
£112,646.77
Potential Salary
£23,706.00
Entry Level Salary
£50,603.24
Average Salary
9
Annual Openings
£89,726.92
Potential Salary
£22,626.00
Entry Level Salary
£40,307.18
Average Salary
3
Annual Openings
£138,809.35
Potential Salary
£32,094.00
Entry Level Salary
£62,356.01
Average Salary
2
Annual Openings
£141,048.93
Potential Salary
£28,422.00
Entry Level Salary
£63,362.08
Average Salary
17
Annual Openings